The Basics

  1. What is VirtualVisits?

VirtualVisits is a huge step forward in guided tours – it brings the world around you to life by turning your mobile into a personal interactive tour guide via immersive, insightful and unique walks through fascinating places. You can:

  • Skip, pause, repeat – explore at your own pace, in your own time.
  • Tour solo or go social and listen together with friends and family
  • No upfront cost or subscription – you choose how much to tip

It’s a community for the curious and passionate to experience new places, rediscover their own region or share their own passion for a particular place or subject by building a tour.

VirtualVisits – explore like never before!

  1. Who can use VirtualVisits ?

The VirtualVisits app can be used by anyone over the age of 18 (or with parental consent from the ages of 8-18).

  1. Sounds amazing, but how on earth does VirtualVisits work?

Each tour takes place in a specific location and guides you along a route. The app uses the phone’s in-built gyroscopes and headset technology to ensure Explorers (yes, that’s you) look around and listen to the right audio and viewing the right images at the right time.
Tours are typically 15-30 minutes, but can take longer if you stop and explore along the way.

The Tours

  1. How much do tours cost?

Tours are 100% free to download and listen to as you explore. There’s no upfront cost or subscription – you simply choose how much to tip the Author at the end!

You simply select how much you want to tip, and – hey presto – you’ve shown your appreciation! The Author will then be notified that you’ve made a tip.

  1. Is it right to leave a tip if I liked a tour?

The Authors spend a gargantuan amount of time making and perfecting each tour so, if you liked – or loved – the tour, please show your appreciation by tipping them. More tips = happy Authors = more tours!

  1. Why is it important to leave a review?

Authors do all they can to make sure that your experience on their tour is the best it can possibly be. However, there’s an important role you play in this as well: leaving them reviews and feedback.

Whether there is something you’d like us to improve upon, or you’d just like to express your thanks for a job well done, your feedback is essential in helping Authors revise and hone their tours so that they can amaze and enlighten future Explorers.

  1. Can I take a VirtualVisits without an Internet connection?

You sure can – each tour does not need mobile data on. So simply download any VirtualVisit in advance, switch off your mobile data and get touring!

Please note that the VirtualVisits app requires your Wi-Fi to be turned on but you do not have to be connected to any Wi-Fi network. There are two reasons for this:

  1. Apple’s location detection works much better when Wi-Fi is enabled
  2. The VirtualVisits app uses “ad hoc” Wi-Fi so that the sync with friends feature can work without a data or network connection.

  1. I’m having trouble downloading a tour?

If you’re having issues downloading your tour on site, it’s probably due to poor reception on your phone. Head to the nearest Wi-Fi spot, connect and download. Then go explore!

  1. How do I sync audio with a group?

Syncing with friends is whole load of fun really easy to do. Simply:

  1. Download the tour you want to listen to (only the Host needs to do this)
  2. Arrive at the start location of the tour
  3. Ensure that Wi-Fi is enabled on all devices
  4. Open the tour in the app
  5. Click on the Sync with friends button
  6. Add the friends you want to sync with

While there is no limit to the number of people that can be in a sync group, we recommend 4 or less for best results.

  1. Do I have to be on location to take a tour?

No, you can be anywhere your phone is! There’s no doubt that being on location is the best way to experience a tour, but for whatever reason you can’t, VirtualVisits is the next best thing, for on-site tours please visit goyourtour.com

However, there may be times when you simply can’t be at the location, but still want to enjoy the audio, which is why we’ve enabled Explorers to tour ‘remotely’ from the comfort of their own sofa! Simply download the tour you’re interested in, tap ‘Begin’ tour, and you’ll be given the option to take tour remotely.

    1. How do I delete downloaded tours?

    To delete your downloaded tours, simply:

    1. Tap on the “My Tours” tab
    2. Tap on the trash icon in the top right hand corner of the tour you’d like to remove

    1. Why isn’t there a tour nearer me?

    The world’s a big place and there’s MILLIONS of stories to tell. If you can’t find a tour near you, then why not build one yourself?

    VirtualVisits is a community for the curious and passionate to experience new places, rediscover their own region or share their own passion for a particular place or subject by building a tour. If that’s you, then you can contact us now

    VirtualVisits – explore like never before!

    1. Who builds VirtualVisits tours?

    VirtualVisits build tours in partnership with Tour guides, subject matter experts, historians, academics, conservationists, authors, musicians, film buffs, photographers, locals or anyone with a fascinating story. That’s the beauty of this app – Your stories. Your routes. Your rules!

    So, download the contact us now and create your own engaging, ultimate VirtualVisits tour portfolio. Then sit back while you earn plaudits!

    1. My Account

      1. How do I contact VirtualVisits ?

      Our support team is here to help, replying to messages during the hours of Monday to Friday, 8am – 11pm; Saturday and Sunday 9am-6pm

      If you have a question or support issue please click here to send us a message. We aim to reply to all messages within 24 hours.

      We work to resolve all issues online rather than by phone – this is the fastest way for us to access all the account information we need to help you.

      1. How do I reset my password?

      To reset your password, simply go into the More section of the Explorer App, then tap Settings, and you’ll see Change Password.

      1. How do I change my email address?

      If you’d like to change your email address, simply email us at hello@virtual-visits.co.uk, and we’ll get it changed for you as soon as possible.

      Also, remember to add hello@virtual-visits.co.uk and hello@goyourtour.com

      to your list of safe senders so you don’t miss any important emails!

      1. I’m having problems receiving emails

      There are 3 things you can do to make sure you always receive our emails:

      1. Check that your registered email address is correct on you profile settings page.
      2. Check your SPAM or junk folder to see if the email has ended up in the wrong place.
      3. Add hello@virtual-visits.co.uk and hello@goyourtour.com to your list of safe senders so that our emails aren’t blocked.

      If this doesn’t seem to fix things, please contact us and we’ll be happy to investigate further.

        1. How do I deactivate my VirtualVisits Account?

        As sad as we would be to see you go, simply email us at hello@virtual-visits.co.uk and we’ll remove you from our system right away.

        1. Is your app secure?

        We take your security very seriously at VirtualVisits . That’s why we use the latest technology to ensure that your data is protected. Here are some things you can do to stay safe online:

        • Use a strong password that mixes upper case letters, lower case letters and numbers
        • Verify your email address
        • Never give your username and password out to people you don’t know and trust

        Happy exploring!

        About

        Welcome to the VirtualVisits Help Center, where you’ll find answers to commonly asked questions.

        Please check through this page before emailing us, as you’ll probably find the answer you’re looking for.

        If not, feel free to ping us any further questions you have at hello@virtual-visits.co.uk, and we’ll be happy to assist.